Balancing Cost and Service Quality in Payroll - a CIPHR White Paper

Balancing Cost and Service Quality in Payroll
A CIPHR White Paper

How new practices, internet software and a taste for
the unconventional can help organisations cut costs
and sustain service quality
By Keith Rodgers  Webster Buchanan Research, March 2009
Published in association with Computers in Personnel
Executive Summary
With payroll departments under relentless pressure to cut costs and improve efficiency, this Briefing Paper examines what options are open to organisations looking to make both short-term and long-term improvements. Focusing on the difficult balance between reducing costs and maintaining service quality, it argues that organisations should weigh up a combination of strategic and tactical steps.
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