Scottish Children's Reporter Administration empowers its workforce through iTrent Self-Service


The Scottish Children's Reporter Administration (SCRA) is well under way with the second phase of its implementation of the cloud-based iTrent solution – the single platform for talent management, workforce planning, HR and payroll from MidlandHR.
By implementing iTrent Self-Service, employees and line managers have been empowered to manage personal data, submit holiday requests and expense claims, view payslips, manage learning and development and more, significantly reducing administration and streamlining HR processes. As well as administrative efficiencies, at a strategic level Self-Service facilitates the cultural shift of devolving HR responsibilities to front line managers. This allows effective and proactive management of leave and learning, giving managers the tools and visibility of information to ensure that their people are fully engaged and able to contribute to organisational goals.
Susan Deery, SCRA’s human resources manager, explains: “As a national body focused on children most at risk, SCRA facilitates the work of children's reporters and provides suitable accommodation for children's hearings. Our people operate in a number of different locations, so with access to iTrent’s browser-based Self-Service they can still access their personal data, not to mention process their expenses claims whilst working remotely. It also significantly improves our progress from paper-based processes to online authorisations, saving time, paper and money, while also avoiding duplication of effort and resources.
“Upon selection two additional vendors were evaluated, shortlisted and interviewed, however MidlandHR’s technology and service offering presented the best match to achieve SCRA’s HR and payroll modernisation.   MidlandHR’s commitment to working with the SCRA team in achieving our initial objectives was evident thanks to the success of the tight three-month turnaround time between contract signing and go-live with payroll for 580 employees.”
The first phase of the implementation, HR and Payroll, went live on customer site on April 1st 2010, hosted from MidlandHR’s secure private cloud data facility. Most recently, online payslips were rolled out to all employees during the last quarter of 2011. The third and final phase of the implementation has just begun and includes Learning and Development, expected to go live in March, 2012.
MidlandHR’s managing director, Declan McGrath, adds: “The switch to iTrent has brought an integrated approach to SCRA’s HR, payroll and talent management, allowing the organisation to manage its workforce more effectively. An increasingly popular option for new customers, SCRA is taking advantage of MidlandHR’s private cloud, accredited to GSI/GSE level of security, providing further business benefits through reduced risk and cost, whilst improving overall scalability. We are delighted to be working in partnership with the SCRA to enable the Administration to utilise the power of iTrent and its ability to support strategic workforce decision making across the organisation.”
Susan Deery concludes: “Since going live on iTrent, SCRA has modernised its approach and regained complete control of HR and payroll. Once the system is fully embedded within the workforce, I am confident we will see a reduction in administrative effort through a centralised, web-based system. From a strategic perspective, we will have visibility of real-time workforce information made more comprehensive through the introduction of Self-Service.”