US and UK - 25 percent of meetings delayed by chaotic front-desks


A quarter of people arriving late for business meetings have been delayed by disorganised front-desk experiences, a new survey from Proxyclick finds.


Poor check-in procedures take much of the blame, according to the annual Front Desk Experience Survey. Proxyclick surveyed 2,000 US and UK based office workers, via independent research company OnePoll.

60 per cent of the workers blamed queues for the chaos. Half had been delayed by basic errors in communication. An excess of forms was also raised as a red flag by half of the respondents.

Efficient communication was also flagged. Half the workers didn’t receive information on their meeting or a calendar invitation in advance. Half also said reception struggled to contact their host. Because of this inefficiency, 70 per cent of people would consider using an iPad or digital device an advantage for check-in.

The University of Nebraska Omaha, in 2018, found that in the US 40-50 per cent of all meetings start late. With reception queues, the need to show ID and entry barrier security escorts all contributing. Smart technologies could prevent this.

Gregory Blondeau, Founder and Director at Proxyclick, says, “It has been proven once meetings are delayed by 10 minutes or more, they’re likely to be significantly less effective. And what if it’s your check-in procedures, security or wayfinding that causes this tardiness?”

He adds, “While airports, schools, public spaces and corporate premises (to name but a few) must continue to conduct high-security checks, it is the aspiration that this logic will be reversed; whereby the combination of smart technologies and human expertise can deliver an ‘all gates open’ approach for validated visitors, whilst automatically blocking that one percent of bad guys.”